°

Homepage / Automotive
Text Size

Buying Used Car Doesn't Have To Be Scary

Online Research Helps Buyers, Sellers

UPDATED: 1:12 pm EST November 3,2008

As a driver, you just know the moment that your beloved car starts to lose steam. That's when the dreaded feeling hits you: It's time to shop for a car.

When it comes to deciding between a new and used car, the decision of which to go with isn't an easy one.

"The first step needs to look at is what the consumer's needs are," said Howard Polirer, the director of industry relations for AutoTrader, who has been in the auto business for more than 30 years. "Beyond that, in today's circumstances it comes down to what can they afford and going from an emotional decision to a logical decision."

There's lots of ways to shop for a car, all of which are easier than when Polirer got into the car business.

"Before the Internet, customers picked up magazines at 7-Eleven or read Consumer Reports to get pretty unbiased options," said Polirer. "But people need to understand that the process of shopping for a new car is different. There is no used car factory. The consumer needs to be really careful because a used car may look identical than a new one, but still be different than a new car out of the factory."

Polirer said a mix of old and new methods of shopping works well.

"Traditional sources of information can help move you closer to what you can afford," he said. "The only natural transition is to then get online."

Social Networking Efforts

Polirer said there has been a huge jump in the amount of user generated content when it comes to used car shopping.

"There's a wealth of research available online," Polirer said. "'Are there any problems with a particular year, make or model?'"

Auto-related Web sites have had a bigger impact than the industry thought it would have.

"A year or two ago, talking to industry about social networking, people thought wouldn't impact the industry," Polirer said. "But you can drill down and get a feeling for a car."

Online Opportunity For Sellers

According to the J.D. Power and Associates 2008 New Autoshopper.com study, 75 percent of new-vehicle buyers in 2008 are using the Internet during their shopping process, up from 70 percent last year.

"The current economic environment, coupled with high fuel prices, has given rise to a shift in the vehicle buying habits of U.S. consumers," said Arianne Walker, director of marketing and media research at J.D. Power and Associates in the report. "Shoppers who were once loyal to larger vehicle models are now finding themselves in the market for a compact or midsize car. For many, this is unknown territory, and these shoppers are turning to the Internet for information and education about the vehicles in their new consideration set. The resulting demand for information provides automotive marketers with valuable opportunities to reach out to shoppers via the Internet."

The amount of time shoppers spend online researching automotive information has also increased since 2007 -- up 12 percent to more than 6 ½ hours.

The number of Web sites being visited by new-vehicle shoppers has remained relatively flat since 2007, which suggests that consumers have become more engaged with the sites they currently visit.

"The collaborative environment facilitated by Web 2.0 is changing the way shoppers research vehicles, driving many to seek the experiences and opinions of other shoppers and owners," said Walker. "The opinions of other consumers are so impactful that we are already seeing distinct purchasing patterns develop between those shoppers who use consumer ratings and reviews, and those who rely solely on expert ratings and reviews."

Web Brings Competition

The Internet has given dealers an even larger marketplace to sell to but also more competition to fight off.

"Those that understand that the dynamic has changed and have Internet-savvy cultures at their stores will succeed," Polirer said.

One of those stores is Poquet Auto in the Minneapolis suburb of Golden Valley. The used car dealer buys its vehicles from auctions -- many off of a lease or coporate fleet vehicles that aren't being used anymore.

The dealership puts its entire inventory online, including mileage, vehicle identification number and several pictures of the inside and outside of the car.

"If a dealer wants to succeed, the customers wants and needs have to come first," Polirer said. "That's a big change for the industry. The old-school stuff that consumers worry about (when going to a dealership) doesn't take place."

Where To Buy Used?

After deciding to save some money and go with a used car, there are different places to go: a private party sale, a used car dealership or a new car franchise's used car lot.

Polirer said he prefers certified used or certified pre-owned vehicles. There is no difference, he said, except for the image the automaker wants to project.

In the case of General Motors, Polirer said, Chevrolet, Pontiac and GMC vehicles are called certified used vehicles, while GM's Saab, Hummer and Cadillac brands are called certified pre-owned.

However, an Edmunds.com article points out that certified can mean different things to different people.

Philip Reed, the site's senior consumer advice editor, wrote that it's important to learn what was inspected during the certification process and what the warranty covers.

"Obviously, if a manufacturer stands behind a guarantee, it is that much more valuable," Reed wrote. "For one thing, the warranty will be honored at other service departments, an important factor if a person is traveling or if they move to another state.:

Things To Ask

Other tips can help protect a used-car buyer. Colin Sievers, the owner of Poquet Auto said that a buyer should ask for a dealer to run a vehicle history report, which many dealers will do free of charge, if the customer asks.

The vehicle history report will give an idea of how many owners a car has had, what states its been registered in, and any recalls it might have had.

"We're running them for prospective cars that we're looking to purchase ahead of time," he said. "I run them all the time. It's a nice confidence booster for the customer to have that."

You can also get a service history that can tell potential car owners what has been done to recondition the car and where the car is in the maintenance cycle.

Polirer also said that, given the current economy, you should get a loan in place before going to the dealership if you need one.

"It's getting tougher for dealers to arrange financing," he said. "Most lending institutions are having much stricter requirements in terms of credit scores."

Sievers said that credit unions have proven to be stable despite the state of the financial markets.

Lastly, check the warranty before making your decision. You need to know the in-service date of the car -- when it first was put on the market -- to tell how much warranty is left on the car. Sievers said that it may be worth checking into what extended warranties are offered and how much they cost.
Text Size
The views expressed are not those of JustNews.com, WPLG or its affiliated companies. This is a community moderated forum. (Please note the 'Like' and 'Report' tabs.) By posting your comments you agree to accept our Terms of Use.

Comments

blog comments powered by Disqus

Sponsored Links

Links We Like

Sponsored Content
Your skin care regimen should be based on your skin type. Find out how to identify and care for oily, dry, or combination skin. More

Find out how government stimulus is affecting operations, budget and strategy in the workplace. More

From the basement to the attic, get your entire home in order with these valuable storage and organization projects. More

The signs of Cancer can sometimes be very subtle. Here's a guide to help you recognize them early. More

Most Popular

  • StoriesClick to Expand

  • VideoClick to Expand

  • SlideshowsClick to Expand

    • Dems Predict Health Bill Will Pass House

      A pair of House Democratic leaders predicted Sunday the final tally on President Barack Obama's historic health care bill will meet or exceed the 216 votes required for passage. But they acknowledged having yet to nail down commitments from a handful of members.

    • Photos: Josie Lou Ratley's Artwork

      Josie Lou Ratley's artworkView examples of the artwork of Josie Lou Ratley, a 15-year-old girl severely beaten at a bus stop outside Deerfield Beach Middle School.

    • Bullock Latest Victim Of Best Actress Curse?

      Sandra BullockIs Sandra Bullock following a list of other actresses who experienced relationship problems following their Best Actress wins?

    • Preview: Dancing With The Stars

      Dancing With The StarsThe new season of Dancing With The Stars premieres Monday night at 8 p.m. on ABC and Local 10 has your backstage pass to all the action!

    • Slideshow: Watch It! (Or Not)

      It's something for everyone: A slideshow of wild stories where you have the choice of watching the video clip at your workstation -- or not!

Marketplace

  • AutoClick to Expand

    • Tips From A Police Officer

      There are a few simple rules to follow when pulled over. It doesn't have to be any more unpleasant than it already is -- considering that it's likely you will come away with a fat ticket.

    • Why Do All Cars Look the Same?

      Have you ever exited a supermarket and wondered why you couldn't find your car? Chances are you suffered from something all of us have at some point: cars tend to look a lot alike these days. But, why?

    • Why Does Gas Cost So Much?

      It's a valid question, especially when gas prices fluctuate overnight for no apparent reason. A reasonable person has a right to wonder what's going on.

    • Our Top 5 Favorite Road Trip Games Of All Time

      Road trip games, those boredom-battling tests of concentration and quick vision meant to speed the hours. We thought we'd take a look at five in-car games that have been handed down since the dawn of the car itself.

    • Cheap Car Drives Like A Pricey One

      The Volkswagen Jetta is the best deal in town if you like the idea of a solid sedan or wagon with European flair.

  • JobsClick to Expand

  • Mental HealthClick to Expand

    • Understand Depression

      Millions of people deal with depression each year. Learn the basics of the disorder and how you can get help.

    • Overcome Your Anxiety

      If your anxiety feels unmanageable, seek medical help to get the right diagnosis and treatment.

    • 10 Natural Ways To Beat The Blues

      Everyone goes through tough times. Start banishing your blues by following some of these suggestions.

  • InsuranceClick to Expand

    • Auto Insurance Quotes

      Simply enter your zip code and get great deals on your car insurance from the top companies. Click here and start saving today!

    • Health Insurance Quotes

      No matter where you live, you shouldn’t have to pay too much for health insurance. Your zip code is all you need and we’ll do the rest to find you great insurance rates.

    • Home Insurance Quotes

      Your home is your most valuable asset. So make sure you have coverage that fits your needs and doesn’t break the bank.

    • Life Insurance Quotes

      What would happen to your family if you were suddenly gone? Don’t leave their future to chance and find top quality life insurance before it’s too late.

    • Business Insurance Quotes

      Don’t take chances when it comes to insuring your business. To get the best rates from top companies in your area just enter your zip code.

  • HomesClick to Expand

    • Top 10 Home Updates That Pay Off

      Wondering if you'll be able to recoup the cost of your next home remodeling project? It's tough to know in today's market.

    • Storage And Organization Guide

      Clutter makes a home look smaller and less valuable. Learn how to maximize your space with the top five storage and organization projects that can increase your home's value.

    • Top 10 Things To Know Before Buying Your First Home

      Want to avoid mistakes and make a smart purchase? Here's what you need to know.

    • Home Budget Updates

      Need to spruce up your house before you sell? These low-cost upgrades will boost your market value without breaking the bank.

    • Staging Tips That Sell

      There is a lot you can do to get your home ready that doesn't cost much money; it just takes time and hard work.