PLANTATION, Fla. -- The family of one of the men who was shot by a retired United States Marine while they attempted to rob a Subway sandwich shop said the customer shouldn't have pulled the trigger.

According to Plantation police, two armed men barged into the Subway at 1949 Pine Island Road shortly after 11 p.m. Wednesday, demanding money from the employee behind the counter. When they tried to force John Lovell into the bathroom, he pulled out a gun and shot both men, police said.

Donicio Arrindell, 22, was shot in the head and later died at the hospital. Fredrick Gadson, 21, was shot in the chest and ran from the Subway, but police found him in hiding in some bushes on the property of a nearby BankAtlantic.

Lovell, 71, was the lone customer at the time. Police said he had a concealed weapons permit.

Gadson's grandparents told Local 10 on Thursday that Lovell was wrong for pulling the trigger.

"He should not have taken the law in his hands," said Rosa Jones, Gadson's grandmother.

Her husband, Ivory Jones, also condemned the media for its portrayal of Lovell's actions.

"I don't condone what they did, (but) I definitely don't condone the news people making him out to seem like they're making a hero out of this man because he shot somebody down," he said.

But Lovell's neighbor said he made the right decision.

"He did the right thing," said Wendi Hill. "I mean, I was glad that it was them that got shot and not him."

Police said Lovell, a retired Marine, wouldn't be charged.