Gas Company Apologizes; Service Centers To Make Repairs
Shell, Motiva Arrange For Local Service Centers To Repair Damaged Gauges
POSTED: Wednesday, June 9,
UPDATED: 9:37 am EDT June 10,2004
MIAMI -- 
Shell and Motiva have sent out a release apologizing to customers about the recent sale of tainted gas, and they are offering help for those whose cars were damaged by the fuel.The statement says:"Shell and Motiva apologize for the inconvenience our customers have been experiencing with the claims process related to the recent gas gauge issues. We value our customers and have improved the process so that our customers can get vehicles fixed quickly and be compensated promptly. To this end, we have initial arrangements in place with approximately 80 service centers in Florida. We believe the service centers will expedite appraisals and repairs for our customers."If customers choose a facility Motiva has made arrangements with, no estimate will be required. Additionally, the claims check will be presented to the customer when repairs are complete and they pick up their vehicle."If the customer chooses a shop outside the network of facilities we have identified, the adjuster will conduct an appraisal for the customer."As is typical with any insurance claims process, we are requiring a limited release be signed. And, because Shell and Motiva are confident that our customers will experience no other adverse affects to their vehicles, the release is specifically limited to issues relating to the car's gas gauge."An initial list of service centers follows, and we will continue to coordinate with local businesses to provide customers with additional service locations. A regularly updated list of stations will be available through www.shellus.com and www.interactclaims.com/shell beginning Thursday morning."
Shell and Motiva have sent out a release apologizing to customers about the recent sale of tainted gas, and they are offering help for those whose cars were damaged by the fuel.The statement says:"Shell and Motiva apologize for the inconvenience our customers have been experiencing with the claims process related to the recent gas gauge issues. We value our customers and have improved the process so that our customers can get vehicles fixed quickly and be compensated promptly. To this end, we have initial arrangements in place with approximately 80 service centers in Florida. We believe the service centers will expedite appraisals and repairs for our customers."If customers choose a facility Motiva has made arrangements with, no estimate will be required. Additionally, the claims check will be presented to the customer when repairs are complete and they pick up their vehicle."If the customer chooses a shop outside the network of facilities we have identified, the adjuster will conduct an appraisal for the customer."As is typical with any insurance claims process, we are requiring a limited release be signed. And, because Shell and Motiva are confident that our customers will experience no other adverse affects to their vehicles, the release is specifically limited to issues relating to the car's gas gauge."An initial list of service centers follows, and we will continue to coordinate with local businesses to provide customers with additional service locations. A regularly updated list of stations will be available through www.shellus.com and www.interactclaims.com/shell beginning Thursday morning."South Florida Service Centers:
Fort Lauderdale:Eddie Accardi Mazda: 855 S. Federal Hwy. - (954) 784 3331 Shelton LandRover: 5730 N. Federal Hwy. - (954) 493 5000 Endicott Nissan Isuzu: 1100 S. Federal Hwy. - (954) 942 4747 Endicott Buick: 1345 S. Federal Hwy. - (954) 781 7700 Eddie Accardi Chrysler: 855 -1001 S. Federal Hwy. - (954) 941 6600 Gold Coast Volvo: 940 S. Federal Hwy. - (954) 942 1600 Gunther Volkswagon: 4800 N. State Rd 7 - (954) 590 3750 Gunther Volkswagon: 1660 S. State Rd 7 - (954) 797 1660 Ed Morse Acura: 940 N. Federal Hwy. - (954) 785 7100 Champion Audi: 500 W. Copans Rd. - (954) 946 4020 Coral Cadillac: 5101 N. Federal Hwy. - (954) 426 1800 Lou Bachrodt Chevy: 1801 W. Atlantic Ave. - (954) 971 3000 Lou Bachrodt Chevy: 500 N. State Rd 7 - (954) 247 3000 Ed Morse Sawgras Chevy: 14401 W. Sunrise Blvd. - (954) 835 6900 Massey Yardley Chrysler: 777 N. State Rd 7 - (954) 327 4000 Fairbanks Dodge: 5401 W. Sample Rd. - (954) 973 3444 Saw Grass Ford: 14501 W. Sunrise Blvd. - (954) 851 9000 Plantation Ford: 707 N. State Rd 7 - (954) 584 2400 Ferrari Shelton: 5750 N. Federal Hwy. - (954) 493 5211 Pompano Honda: 5381 N. Federal Hwy. - (954) 427 4744 Infinity of Coconut Creek: 5501 Sample Rd. - (954) 861 6100 Phil Smith Kia: 4230 N. Federal Hwy. - (954) 427 7222 King Toyota 1441 S. Federal Hwy. - (954) 421 4000 JM Lexus: 5350 W. Sample Rd. - (954) 972 2200MiamiBill Sedles Nissan: 10500 N.W. 12 St. - (305) 633 8000 Headquarter Toyota: 5895 N.W. 167 Ave. - (305) 364 9800 Braman Honda: 7000 S.W. 24 St. - (305) 266 9900 BMW South: 16215 S. Dixie Hwy. - (305) 256 2200 Maroone Honda: 5925 N.W. 167 St. - (305) 823 4222 Bill Seidies Kia: 3151 N.W. 36 St. - (305) 635 2684 William Lehman Buick: 21400 N.W. 2nd Ave. - (305) 653 7111 Brickell Honda: 665 S.W. 8 St. - (305) 856 3000 Gus Machado Ford: 1200 W. 49 St. - (305) 822 3211 William Lehman Mitsubishi: 21200 N.W. 2nd Ave. - (305) 652 5252 BramanCadillac: 2060 Biscayne Blvd. - (305) 576 6900 Potamkin Dodge: 1350 W. 49 St. - (305) 899 9885 Dadland Dodge Inc. :16501 S. Dixie Hwy. - (305) 278 9994 Braman BMW: 2060 Biscayne Blvd - (305) 571 1200 Metro Ford: 9000 N.W. 2nd Ave. - (305) 751 9711 Ocean Mazda: 850 N.W. 42 Ave. - (305) 460 7200 Holman Miami Lincoln Mercury: 8101 N.W. 7 Ave. - (305) 758 3377 Maroone Chevy: 4181 S.W. 8th St. - (305) 442 1000 Mercedes Benz Of Miami: 444 N.W. 165 St. - (305) 919 8000 Expressway Toyota: 150 N.W. 79 Ave. - (305) 261 2181 Deel Saab: 3650 Bird Rd. - (305) 444 2222 Deel Volkswagon: 3673 Bird Rd. - (305) 444 6666Shell and Motica are encouraging customers who have experienced fuel gauge-related issues to contact their customer service center at (888) 502-7323 or log onto www.interactclaims.com/shell for assistance. Additionally, customers who have already received a claims number can direct follow-up calls to (800) 877-1801.Copyright 2004 by Local10.com.
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